Years of experience: 15

Chief Customer Officer (CCO)Customer Success ManagerCustomer ServiceCall CenterExecutive CoachAssociate Partner

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Alexander's Career Path
Customer Support Lead (Director)Sep. 2025 -
Present
Data-Driven LabCustomer Support Lead (Director)
Paphos, Cyprus
Director of Operations (Customer Service)Jul. 2023 -
Jun. 2025
inDriveDirector of Operations (Customer Service)
CyprusLeading global Customer Experience and Support Operations for a high-growth fintech-enabled platform, overseeing 600+ agents across 46 countries. Driving operational excellence, SLA governance, and strategic CX transformation aligned with business objectives. • Global CX Strategy: Defined and implemented a unified global support framework, resulting in a 21% increase in CSAT and improved reso...
Head of Customer SupportApr. 2023 -
Jun. 2023
Yango Delivery TurkeyHead of Customer Support
Istanbul, TurkeyLed customer support operations during a period of accelerated market expansion in Turkey. Focused on performance visibility, user satisfaction, and aligning support with commercial goals in a high-growth, logistics-driven environment. • Support Strategy & Execution: Built foundational support workflows and SLA monitoring systems in a newly launched market, improving time-to-resolution by 25%...