Years of experience: 20

Content WriterCopywritingCustomer ServiceSales RepresentativeCall CenterSoft Skills Trainer

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Michael's Career Path
Training ManagerOct. 2015 -
Sep. 2025
Eliassen GroupTraining Manager
Reading, Massachusetts, United StatesDesigned and delivered learning engagements for the organization. Major projects included SDR program design and delivery as well as companywide CRM (and ATS) implementation training. Other initiatives: selection and implementation of a new LMS, creation and hosting of an internal podcast, and running new hire onboarding program for recruiters.
Manager, Sales Training and CRMJan. 2012 -
Mar. 2015
Green Mountain Coffee RoastersManager, Sales Training and CRM
Designed, delivered, and managed the training for the Away From Home sales team at Keurig.
Senior Director Training and EducationOct. 2005 -
Jul. 2011
Health DialogSenior Director Training and Education
Boston, MA and Portland, ME

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