I work as a virtual assistant for a clinic. Main roles and responsibilities include the following:
1. Prior Authorization Management
- Submit and track prior authorization requests for patient medications and procedures.
- Communicate with insurance providers to ensure timely approvals.
- Maintain records of completed authorizations.
(Tools: CoverMyMeds)
2. Referral Coordination
- Manage pa...
Cebu, Central Visayas, PhilippinesI was able to manage and resolve Support tickets in accordance with the Support Policy and Processes, and to support SLAs. For Support tickets that need investigation, I also perform root cause analysis. I also conduct user acceptance and testing of product enhancements or defect fixes.