Years of experience: 30

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Exceptionally trusted; proven professional excellence.

80%
Lucie's Career Path
Senior Director, User Experience & DesignJun. 2024 -
Present
PayPalSenior Director, User Experience & Design
San Jose, California, United States• Spearheaded the transformation of merchant- and developer-facing experiences at PayPal, enhancing user acquisition and engagement. • Leveraged AI technologies to innovate customer experiences, significantly improving operational efficiency. • Accountable for core merchant-facing experiences, including experience architecture and product communication frameworks, leading to increased custome...
Senior Director of Product, PayPal.comJul. 2020 -
Jan. 2025
PayPalSenior Director of Product, PayPal.com
San Jose, California, United StatesBusiness and product owner for PayPal’s global guest experience, with accountability for driving growth in organic acquisition and engagement. Leader of cross-functional portfolio of ~150 employees Key accomplishments: • Significant increase in conversion for merchant sign-up starts on US core site acquisition journey. Drove material outperformance vs. forecast on merchant activations on PayP...
Senior Director, Content DesignOct. 2018 -
Jul. 2020
PayPalSenior Director, Content Design
San Jose, CaliforniaGlobal product content strategy and design lead for PayPal and acquired brands, leading a team of 50+ content strategists and designers. Included interim leadership of globalization function for 9m Key accomplishments: • Developed and executed global content strategy for PayPal across all global products during a period of exponential growth, when revenue doubled in 3 years • Built commercial...