Years of experience: 10

Customer Retention SpecialistCustomer Care SpecialistCustomer Success ManagerCustomer Service

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Exceptionally trusted; proven professional excellence.

90%
Pamela's Career Path
Customer Success & Reservations CoordinatorSep. 2021 -
Present
Goodman RestaurantCustomer Success & Reservations Coordinator
London, UKAccount Management: Managed and nurtured high-value customer accounts across three major outlets, driving long-term loyalty and guest retention. Platform Optimization: Served as a power user of SevenRooms and OpenTable to automate booking flows and maximize table occupancy. Consultative Approach: Analyzed guest preferences and history to deliver personalized experiences, acting as the brid...
Customer Service & Operations AgentJul. 2017 -
Sep. 2020
Menzies AviationCustomer Service & Operations Agent
London, UKGlobal Client Relations: Managed complex interactions for major international airlines (Avianca, Air India, Egypt Air), ensuring seamless service delivery. Problem Solving: Resolved high-stakes customer issues, including baggage claims and flight delays, via multi-channel communication (phone and email). Technical Systems: Utilized industry-specific software (SITA, Altea) to manage passenger...
Administrative Support & Team SupervisionJan. 2015 -
Jan. 2021
Previous RolesAdministrative Support & Team Supervision
London, UKHome Carer (Private): Developed high levels of empathy and personalized communication to meet complex essential needs. Cleaning Supervisor (Regional Cleaning Services): Managed a team of 6, delegating tasks and ensuring rigorous quality standards were met within deadlines.