Years of experience: 17

Call Center TrainerCall Center SupervisorInvestor & VCSales ManagerAccount ManagerCustomer Service

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Daniel's Career Path
Head of Strategic Alliances & PartnershipJan. 2020 -
Present
MaxisHead of Strategic Alliances & Partnership
Kuala Lumpur, MalaysiaLed strategic partnerships with key ministries and agencies to drive SME digitalization initiatives, resulting in RM70 Million TCV for SME segment yearly basic. • Successfully onboarded Maxis SMB as a key strategic partner with various government bodies, fostering digitalization efforts for MSMEs. • Collaborated with government agencies and industry associations to advise on digitalization pr...
Manager - Customer Engagement & Account ManagementJan. 2019 -
Jan. 2020
MaxisManager - Customer Engagement & Account Management
Kuala Lumpur, Malaysia- Leading and developing a team of Customer Engagement managers across the region. - Develop and execute strategic account management plans to improve servicing standards and deliverable to existing customers - Coordinate communications between product and service team members and department heads; - Drive Revenue growth on the account and also identify new business opportunities.
Base Management - Loyalty And Retention Senior SpecialistJan. 2018 -
Jan. 2019
MaxisBase Management - Loyalty And Retention Senior Specialist
Menara MaxisOverseeing entire Maxis SME Enterprise Regional Renewal/ Retention/ Churn portfolio. Ensuring our overall base management not exceeding 2% dilution. Also overseeing of 3 outsource partner that selling Maxis Business Products, Solutions & Services. With a team of 30 sales person. To also instill & build Sales Excellence in delivering business solutions to Maxis Enterprise division.

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