Years of experience: 42
Content WriterComplaint Resolution SpecialistCustomer Retention SpecialistCustomer Care SpecialistClient Relations SpecialistCustomer Service
Trust Score
Exceptionally trusted; proven professional excellence.
Ken's Career Path
Sep. 2014 -Sep. 2017
LIMRAVice President, Commercial Research
Windsor, CTTurning around a business unit is always a challenge. By working across the organization, and developing a strong team, we were able to grow revenue over 50%. We looked at market needs, our capabilities and resources to develop the leading life insurance customer experience benchmark. Recognizing the power of big data, we also worked across the LIMRA organization and partnered with the Life I...
Jan. 2005 -Present
Pulse LogicManaging Director
Concord, MARecognizing the power of market research and data, Pulse Logic continues to build a business helping customers achieve their business goals. Our work includes partnering with LIMRA on joint research studies, and building and delivering life insurance profitability analytics. We also work independently to deliver our clients the market data and intelligence to aid their most important strategi...
Jan. 1991 -Jan. 2004
Transamerica Retirement ServicesSenior Vice President
Finding the best talent paid off. When promoted to manage national sales and marketing, I pursued the best talent to pull together a team of the best. And it paid off. Our sales for five years grew at an average year over year pace of 35%, while the market moved along at a 12% average. Prior to the national role, I managed our sales team in the northeast. When I started, we contributed just 2...