Years of experience: 15

Consumer IndustryComplaint Resolution SpecialistCase ManagerData Entry SpecialistService Quality ManagerCustomer Retention Specialist

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Raphael's Career Path
SalesJul. 2025 -
Present
South Sudan, JubaI lead the full commercial function for Prestige Millers, a milling and food processing business operating in South Sudan, a high-growth frontier market. I own end-to-end responsibility for sales strategy, brand management, distribution network development, and team performance. Key responsibilities include: • Lead the design and deployment of sales strategies across modern and general trade ...
Head of OperationsJan. 2025 -
Jun. 2025
Tradco Services LtdHead of Operations
Kenya• Managed cross-departmental operations, aligning process efficiency with strategic business goals and revenue targets. • Developed operational strategies, policies, and procedures to enhance productivity and drive commercial growth. • Led recruitment and team management, supporting supplier contract negotiations and ensuring regulatory compliance. • Monitored KPIs, identified process improve...
Sales Operations Manager — Unga Ltd & Unga Farm Care East Africa LtdFeb. 2023 -
Dec. 2023
Unga Holdings PlcSales Operations Manager — Unga Ltd & Unga Farm Care East Africa Ltd
• Optimized commercial processes and sales systems to drive sales excellence and align operations with business objectives. • Developed commercial policies, contracts, and SLAs to ensure consistent operational standards across channels. • Analysed sales data, produced trend forecasts, and managed pipeline reporting for senior leadership. • Implemented Route-to-Market strategies that delivered...

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