Years of experience: 7
Chat SupportFinanceBanking & Capital MarketsITBanking OperationsCustomer Care Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Charles's Career Path
Feb. 2024 -Present
FlutterwaveSenior Switching & Payout
Lagos State, NigeriaManage transactional processes to ensure accuracy and efficiency in switching operations. Collaborate with cross-functional teams to implement process improvements and streamline operations. Conduct regular audits to ensure compliance with regulatory requirements and internal policies. Switch and process transactions across countries and currencies including; GBP, USD, MPesa, Tanzanian Shilli...
Aug. 2023 -Feb. 2024
Moniepoint GroupFraud Compliance Officer
London, England, United KingdomMonitoring transactions using transactions monitoring tools. Assist in creating rules for the transaction monitoring tool to aid mitigate fraudulent transactions. Contacting customers for suspicious transactions Keeping tabs with transactions trends
May. 2022 -Feb. 2024
Moniepoint Inc. (Formerly TeamApt Inc.)Fraud Analyst
Data Analysis & Forensics: Daily analysis of complex data sets, identifying patterns, and implementing effective fraud prevention strategies utilizing advanced tools (MS Excel) and techniques. Fraud Detection & Investigation: Proficient in identifying and analysing fraudulent patterns, conducting thorough investigations, and implementing effective countermeasures. Proven track record in detec...