Years of experience: 23

Complaint Resolution SpecialistCustomer Retention SpecialistLive ChatChat SupportClient Relations SpecialistCustomer Success Manager

Trusted by top professionals

Trust Score

Exceptionally trusted; proven professional excellence.

90%
Jepthe's Career Path
White Label Product Expert - ChatNov. 2024 -
Present
Independent ContractorWhite Label Product Expert - Chat
• Provide white-label GoHighLevel / HighLevel support for agencies and end users across workflows, calendars, funnels, websites, domains, forms, surveys, pipelines, opportunities, conversations, email/SMS tools, integrations, and automations. • Managed 3,247 live chat interactions from October 2025 to March 2026, logging 1,341+ hours of active chatting time while delivering real-time troubles...
Senior Escalations RepresentativeJun. 2020 -
Mar. 2024
Wells FargoSenior Escalations Representative
National Capital Region, PhilippinesLead Escalations Representative addressing significant organizational matters and sensitive issues within Consumer and Credit Card Retail Services. Conduct in-depth research and analysis of transactions, ensuring compliance with contractual terms, regulatory guidelines, and internal policies. Provide guidance and support to team members, fostering a collaborative environment focused on excell...
Head Swim CoachJul. 2017 -
Mar. 2020
Skillweavers, Inc.Head Swim Coach
Philippines

Jepthe's Posts

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    How I can help you

    I assist business owners in organizing their CRM, podcast production, and marketing tasks, ensuring visibility and consistency. Starting with understanding their business, I prioritize tasks, communicate progress, and aim for timely, organized completion.

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    People I am looking for

    - Organize and manage backend operations - CRM and workflow troubleshooting - Podcast production and marketing support - Clear communication and progress updates

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    Experience & Cases

    - Supported financial services, insurance, podcasting, marketing, online businesses - Clients include advisors, podcast hosts, consultants - Experience with CRM, GoHighLevel, email marketing, social media

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    - Managed backend operations efficiently - Supported CRM, email marketing, social media - Assisted with podcast publishing and content scheduling - Worked with coaches, consultants, financial professionals, agencies

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    How to contact

No responses yet
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    About

    • Managed 3,247 live chats from Oct 2025 to Mar 2026, logging 1,341+ active hours. • Boosted customer satisfaction by 2.4% and cut first response time by 8 seconds from Jan to Mar 2026. • Kept an average first response time of 1 min 18 sec. • Diagnosed and escalated complex platform issues.

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    Cases & Experiences

    • Most cases involve Workflows & Automations and Billing/Invoice setup. • Common queries also include app reauthorization, account transfers, and configuration. • Users often seek guidance on setup and workflow logic, indicating a need for better onboarding resources to reduce support requests.

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    Work Order

    • We help coaches, consultants, and financial pros manage their backend operations. • CRM support, podcast production, and email marketing are covered. • Assist with social media scheduling and process documentation.

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    How to contact

No responses yet
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