Years of experience: 13
Call CenterStartup FounderHead of GrowthC-level ExecutiveSales & BizDevCustomer Service
Trust Score
Exceptionally trusted; proven professional excellence.
Victor's Career Path
Dec. 2024 -Present
Futura LabsOperations Manager
Mexico City, MexicoAt Futura Labs, I played a pivotal role in driving operational efficiency and team performance. My focus was on restructuring CAD/CAM teams to reduce production delays while supporting significant business growth. Collaborating on the 2025 capacity plan, I implemented processes that ensured high standards of service delivery and operational excellence.
Sep. 2021 -Dec. 2023
ReservamosHead of Operations SaaS
MexicoIn my role at Reservamos, I successfully drove strategic initiatives that resulted in over 25% annual revenue growth while ensuring a gross margin above 75%. I directed cross-functional teams to significantly increase online sales share and led the execution of an innovative e-commerce vision, enhancing user experience across multiple markets in Latin America.
Mar. 2019 -Aug. 2021
ConektaCustomer Operations Manager
Mexico City Area, MexicoIn my role at Conekta, I managed a customer service team that supported over 400 enterprise clients, ensuring high-resolution rates for inquiries. I collaborated closely with product and technical support teams to streamline processes and reduce resolution times. Additionally, I played a key role in developing an onboarding platform that enabled swift integration for new clients, while also e...