Years of experience: 13

Call CenterAssistantCustomer ServiceConsultingEngagement Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Laetitia's Career Path
Head Of Customer SupportSep. 2021 -
Jan. 2026
NEMESISHead Of Customer Support
Sliema, Malta- Managing a team of Team Leader, Referents and Customer Support Agents from different countries, on site as well as remotely. - Taking care of the recruitment : checking CVs, interviews and trainings. - Managing schedules and vacations of the whole team. - Preparing the salaries, bonuses and commissions. - Making sure that all documents, procedures are up to date and followed by the whole te...
Customer Support Team LeaderAug. 2020 -
Sep. 2021
NEMESISCustomer Support Team Leader
Sliema, Malta- Supervising a team of 40 customer support in different countries, on site as well as remotely. - Making sure that all documents and procedures are up to date to insure a good client’s satisfaction and organization. - Managing the schedule/holidays of all the agents. - Preparing and carrying out regular individual meetings to take stock of the objectives, the novelties and the quality of the...
Payment and Risk OfficerFeb. 2020 -
Jul. 2020
NEMESIS CORPORATIONPayment and Risk Officer
Gzira, MaltaManaging all the payments for our clients/partners and all the relatives issues they may have. Making sure that no fraud was committed by verifying each client’s situation.

Laetitia's Posts

  • 0

    About myself

    Expert in team building both on-site and remotely, I have coached and created processes, implementing SLA and KPI. I led my company’s transition to a fully remote setup, managing a team of over 30 employees, and successfully established a new LATAM team with 40+ members.

  • 0

    Job Description

    Seeking a role focused on building and coaching teams, with a strong emphasis on enhancing operational efficiency and driving improvements. I aim to leverage my skills in creating streamlined processes and fostering team growth.

  • 0

    How to contact

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