Years of experience: 2

ConsultingCall CenterSerbiaCustomer ServiceCustomer Success ManagerChief Customer Officer (CCO)

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Ilija's Career Path
CRC Manager Serbia Croatia Slovenia BulgariaMar. 2024 -
Present
SF1 GroupCRC Manager Serbia Croatia Slovenia Bulgaria
Belgrade, Serbia

Ilija's Posts

  • 0

    How I can help you

    Evaluate and enhance in-house customer support with tailored proposals. Outsource call center tasks, including capacity planning. Craft customer satisfaction surveys with automated follow-up. 12+ years in leading contact centers, strong outsourcing ties in Serbia and Balkans.

  • 0

    People I am looking for

    • Businesses needing call center - customer support or sales boost (25+ languages) • Companies wanting customer satisfaction surveys • From small enterprises to multinationals • Any industry or product line solutions for call center, chat or live reception (video call)

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    Experience & Cases

    • Enhanced SLA from 60-80% to 95% • Reduced ACR from 10% to below 2% • Revamped outsourcing and processes • Developed clear agent guidelines • Improved FCR from 3 to 1.3 • Boost sales or upsell skills • Clients: Grafix, Lolo, Avon, Nespresso...

  • 0

    How to contact

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