Years of experience: 31

AssistantTechnical Support AgentCall Center TrainerCall Center SupervisorCustomer Support RepresentativeCall Center

Trust Score

Exceptionally trusted; proven professional excellence.

80%
James's Career Path
Professional Driver - Independent ContractorMar. 2025 -
Present
Uber Technologies 1Professional Driver - Independent Contractor
Omaha, Nebraska, United StatesAchieved Uber Pro Gold status in 1 week Achieved Uber Pro Platinum status in less than 1 month 4.97 out of 5 Rating by customers
System AdministratorMay. 2023 -
Feb. 2025
Fremont Contract Carriers, Inc.System Administrator
Fremont, Nebraska, United StatesSystem Administrator supporting and maintaining on-premise ESXi 8.0 hypervisor and Windows server 2019 environment, including AD, Group Policy, DNS/DHCP, PKI, Remote Desktop, MS Exchange Hybrid & Office 365. Utilized VEEM and DATTO backup and recovery solutions for business continuity and disaster recovery.
Information Services ManagerSep. 2022 -
Apr. 2023
Video KingInformation Services Manager
Omaha, Nebraska, United StatesTechnical Service & Support Manager for remote clients utilizing TeamSupport, Service Desk, TeamViewer remote access and supporting Microsoft AD, Hyper-V, Scalefusion MDM, Cisco Wireless AP.