Years of experience: 8

Service Quality ManagerCustomer Retention SpecialistCustomer Care SpecialistClient Relations SpecialistCustomer Success ManagerCustomer Service

Trusted by top professionals

Trust Score

Exceptionally trusted; proven professional excellence.

90%
Eyad's Career Path
Head of Customer Relationship ManagementJun. 2025 -
Present
kluvoHead of Customer Relationship Management
. Lead and manage the end-to-end client lifecycle, from pre-sales consultation and onboarding to ongoing performance reviews and contract renewals. . Serve as the strategic point of contact for key accounts across multiple geographies, maintaining consistent communication and aligning delivery with client goals. . Collaborate cross-functionally with sales, operations, QA, and recruitment team...
Project ManagerJun. 2024 -
Jun. 2025
NexoBridgeProject Manager
United Arab Emirates. Manage BPO operations across the UK and USA regions, driving revenue growth, client satisfaction, and operational excellence. . Develop and execute strategic plans to achieve business goals and meet KPIs for service delivery, sales, and customer retention. . Lead and coach a sales team, and support employees to enhance their skills, performance, and engagement. . Design and implement traini...
Sales ManagerMar. 2023 -
Nov. 2024
Yellow Pages / Pages Jaunes – CanadaSales Manager
Canada• Lead and manage a dynamic sales team focused on driving advertising sales in digital and print formats. • Develop and implement strategic sales plans to achieve revenue targets and expand market presence. • Cultivate relationships with key clients and stakeholders to ensure customer satisfaction and retention. • Train, mentor, and motivate sales representatives to enhance performance and pr...

Eyad's Posts

  • 0

    How I can help you

    • Directly manage deal closing stages. • Lead strategic pre-sales consultations. • Identify upsell opportunities in existing accounts. • Develop proposals and pitches to win and retain business.

  • 0

    People I am looking for

    • Manage high-level B2B accounts across UK & US. • Focus sectors: SaaS, Real Estate, E-commerce, Healthcare. • Scale sales and lead generation strategies.

  • 0

    Experience & Cases

    • Solve revenue and growth stagnation. • Reduce client churn with proactive management. • Eliminate operational inefficiencies. • Enhance cross-functional communication.

  • 0

    How to contact

Responded by 1 people
0