Years of experience: 1

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Trust Score

Highly reliable; strong professional involvement.

70%
Chino's Career Path
Graduate Trainee – Systems SupportJan. 2024 -
Dec. 2024
HCL Technologies (Client: Anglo American South Africa)Graduate Trainee – Systems Support
South Africa, Johannesburg Provided first-line IT support for enterprise systems and applications.  Logged and managed incidents using ticketing systems to meet SLA requirements.  Troubleshot hardware, software, and network connectivity issues.  Assisted users with account access, password resets, and system permissions.  Escalated unresolved incidents to Level 2 and Level 3 support teams.  Documented solutions ...
Computer Literacy TutorJan. 2023 -
Nov. 2023
University of JohannesburgComputer Literacy Tutor
South Africa, Johannesburg Delivered training on Microsoft Word and computer literacy fundamentals.  Assisted users in improving digital skills and understanding software applications.  Communicated technical concepts clearly to non-technical users.

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