Years of experience: 20
Customer Success ManagerCustomer ServiceExecutive CoachCOOFounderCTO
Trusted by top professionals
Trust Score
Exceptionally trusted; proven professional excellence.
Kevin's Career Path
Nov. 2023 -Present
Izwe Kenya Chief Operating Officer
Nairobi County, KenyaIdentify and seize process improvement opportunities that strengthen efficiency, customer satisfaction, and team accountability. Liaise with stakeholders at all levels across the organization in key project implementations. Lead technology and change management programs for in-country deployments
Oct. 2019 -Nov. 2023
Family Bank LtdChief Digital Financial Services Officer (CDO)
NairobiPrincipal Lead and Executive for the Digital Financial Services Unit. My roles include, building a strong team of commercial management professionals, championing the banks innovation agenda, whilst driving continuous improvement in offering superior customer experience and service delivery through our various customer touch points.
Oct. 2017 -Sep. 2019
BritamGroup Head, Digital & Direct Channels
KenyaResponsible for leading the development and implementation of an integrated direct and digital strategy that delivers outstanding digital and online sales, revenue and services performance in line with delivery of the single distribution strategy