Years of experience: 12

Customer Retention SpecialistChief Customer Officer (CCO)Customer Success ManagerCustomer ServicePolitical ConsultantExecutive Coach

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Colin's Career Path
AdvisorJul. 2025 -
Present
StealthAdvisor
Head of SolutionsMay. 2024 -
Present
Playback HealthHead of Solutions
New York, United StatesOversee client success & tech support departments at Playback Health, where our products give clinicians more time to care. In under six months, we've: - Increased new onboarding 4.8x - Boosted user retention by 19% - Carried an average 4.9 CSAT
General ManagerSep. 2022 -
Jul. 2023
JB Design & Remodeling, IncGeneral Manager
Virginia, United StatesI ran a construction company known for premium residential new builds & remodels throughout Southeastern Virginia. The company required a comprehensive overhaul. My role was to bring a company, in business for a over decade, from “0 to 1,” resulting in a 2X revenue increase, 14% OTP savings and substantial margin improvements.

Colin's Posts

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    How I can help you

    Tasks & Advantages: - Incorporate & align teams - Strategic plan & GTM oversight - Customer discovery - Execution & judgment - Fast TTV & executive unity - Competitive pricing & long-term vision

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    People I am looking for

    Ideal Clients: - Early stage SaaS - Seeking mentorship - Need operational support

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    Experience & Cases

    Achievements & Clients: - Raised funds in difficult sectors - NRR growth from 98% to 116% - 42% CoC returns in REI - Rescued & exited remodel business - Clients: Playback Health, Goldlake Capital, JB Design, The Property Group

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    How to contact

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