Years of experience: 34

Typing SpecialistData EntryCall Center TrainerCall CenterSoft Skills TrainerTraining&Development Specialist

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Karla's Career Path
Training Academy ManagerOct. 2024 -
Present
Pinnacle ICTTraining Academy Manager
South AfricaThe Training Academy Manager plays a crucial role in the development and implementation of training programs within an organisation. Primary responsibilities: Program Development: Design and develop training programs that meet the needs of the organisation and its employees. This includes creating curricula, training materials, and assessment tools. Needs Assessment: Conduct assessments to id...
Training and Development ManagerOct. 2020 -
Jul. 2024
Reflex SolutionsTraining and Development Manager
Johannesburg Metropolitan Area
Service Desk ManagerMar. 2018 -
Oct. 2020
Reflex SolutionsService Desk Manager
RosebankI am responsible for the administration and management of the service desk which provides support to our clients for all our products and services. Management and administration tasks include ensuring processes, policies and systems are implemented and optimally used, leading and directing the work of others in service desk support activities and ensuring service level targets are achieved.

Karla's Posts

  • 5

    How I can help you

    • Design and implement learning strategies that build skills, improve performance, and support growth. • Identify skill gaps, align learning with business goals, and create clear development paths. • Deliver practical, measurable training that supports lasting change.

  • 5

    People I am looking for

    • Start with a focused consultation to understand goals, people, and current training. • Analyse needs, assess skills, and define clear learning outcomes. • Build tailored programmes, materials, and delivery plans. • Facilitate training and track impact for ongoing improvement.

  • 5

    Experience & Cases

    • Medium to large organisations needing structured learning support. • Companies modernising training, digital, and AI skills. • Leaders who value measurable development. • Clients like Pinnacle Micro, Reflex Solutions, and similar firms.

  • 5

    • Built and led a Training Academy at Pinnacle Micro to grow skills and support customers. • Designed and delivered technical, soft skills, and product training. • At Reflex Solutions, ran needs analyses, created tailored content, and improved performance. • Enjoy working with people who value lifelong learning.

  • 5

    How to contact

No responses yet
0
  • 3

    About myself

    With a strong background in operational management and a meticulous eye for detail, I bring advanced data handling, queue management, and SLA-driven performance from my Service Desk Manager role. I consistently ensure accuracy, speed, and reliability in every task.

  • 3

    Job Description

    As a remote Data Entry Operator, I seek a work-from-home role supporting organizations by accurately capturing, updating, and verifying information in spreadsheets and internal systems. I prioritize confidentiality, consistency, and timely completion of all assigned data tasks.

  • 3

    How to contact

No responses yet
0
  • 0

    About myself

    Extensive hands-on experience administering and supporting corporate and academy LMS environments. Solely implemented and managed the LMS at Reflex Solutions, overseeing end-to-end learner and course administration, training coordination, reporting, and compliance support to enhance digital learning operations.

  • 0

    Job Description

    Seeking a full-time, remote LMS Administrator role focused on managing, maintaining, and optimising learning platforms. Motivated to support scalable digital learning, ensure accurate data and reporting, and collaborate with stakeholders to deliver seamless, high-quality training experiences.

  • 0

    How to contact

No responses yet
0