Augusta, Maine, United StatesConfiguration Management, User and Access Management, Incident and Problem Management Support, Reporting and Dashboards, Systems Maintenance, Troubleshooting and Support.
Augusta, MaineContinuously provided customer-centric service. Earned grassroots buy-in and conducted training for a major change. Deployed KCS® methodology with minimal resources within a pilot group and deployed the methodology at the Office of Information Technology. Maintained a contextual, agile knowledge management culture.
• Directed the complete infrastructure setup for the company, encompassing licensing, IT, and finance operations. • Deployed HIPAA-compliant encrypted Linux clients to field workers and deployed a cloud-based Electronic Health Record (EHR) system. • Established document management systems and processed payroll. • Led business strategy and assessed complex programs, identifying and addressing ...