Years of experience: 15

ITBusiness OwnerCompliance OfficerFinancial AnalystCustomer ServiceConsulting

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Ben's Career Path
Operations and maintenance managementJul. 2021 -
Present
American TowerOperations and maintenance management
Kampala, UgandaSupervise contractor and vendor planned maintenance service deliverables. Prepare monthly operations and maintenance spend reports, Analyze O&M ad-hoc activity report Collate and perform monthly validation of site O&M costs to ensure proper ROI and payments are only made for services enjoyed. Streamline operations and track purchase order against budget for cost of goods and services consumed...
Network Operation Center Systems CoordinatorFeb. 2018 -
Present
American TowerNetwork Operation Center Systems Coordinator
UgandaProvide management reporting, analysis on NOC systems for decision making process. Ensure full availability and accessibility of all NOC systems for efficient & uninterruptible operation of ATC NOC Planning and budgeting of NOC and ACSYS systems requirement, Timely fault handling with the regional MTCE contractors and escalate any incidents exceeding the agreed SLA timelines using the inciden...
Network Operation Center- SupervisorJan. 2017 -
Nov. 2017
American TowerNetwork Operation Center- Supervisor
UgandaEnsure shift staffing requirements are met for shift supervised. Effective monitoring of the entire ATC Uganda passive network infrastructure during the shift. Timely detect and log/document all infrastructure incidents in the available NOC activity management systems. Timely escalate (horizontally and vertically) and follow-up all shift detected incidents to handlers by way of callouts handl...

Ben's Posts

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    How I can help you

    • Optimized operations cost. • Deployed site access systems in 2 months. • Led maintenance of site infrastructure, fiber, and IDAS solutions. • Expertise: Operations excellence, internal audit, service delivery.

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    People I am looking for

    • Seeking collaboration with businesses of all sizes. • Focus on growth and expansion.

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    Experience & Cases

    • Implemented work-to-pay process reducing revenue leakage by 30%. • Optimized operational costs, cutting OPEX by 10% over 2 years. • Clients: Mobile Network Operators.

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    How to contact

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