Years of experience: 8

Call CenterSales & BizDevCall Center SupervisorCustomer ServiceConsultingCase Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Sebastián's Career Path
Analista de Riesgos Humanos (Human Risk Analyst / Client Operations)Feb. 2025 -
Dec. 2025
Asiste Corredores de SegurosAnalista de Riesgos Humanos (Human Risk Analyst / Client Operations)
Peru• Managed a diverse portfolio of corporate clients providing client support and operational coordination across varying organizational needs. • Designed and implemented documentation and processes for the efficient administration and recordkeeping of human risk insurance policies. • Coordinated with internal teams and external partners to provide timely support and resolve operational request...
Senior Team CoordinatorOct. 2023 -
Jan. 2024
VoyceSenior Team Coordinator
• Coordinated and supported an international team of 250+ medical interpreters, managing operational inquiries, incident resolution, and service continuity. • Assisted with operational workflow management and communication between interpreters and supervisory staff.
Medical InterpreterMar. 2022 -
Feb. 2025
VoyceMedical Interpreter
• Provided telephone and video medical interpretation between English and Spanish. • Facilitated accurate communication between patients and healthcare professionals in clinical settings. • Managed high-volume call flow and resolved communication barriers to ensure efficient medical consultations.

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