Years of experience: 16
ColombiaITSales & BizDevCustomer ServiceClient Relations SpecialistProject Manager
Trust Score
Highly reliable; strong professional involvement.
Carolina's Career Path
Oct. 2024 -Present
RebelMouseDirector of Onboarding Managers
United States- Lead seamless client onboarding by setting clear expectations, defining project scopes, and ensuring smooth website launches. - Optimize processes and workflows to enhance efficiency, improve communication, and streamline collaboration across teams. - Drive client success by proactively addressing needs, providing strategic guidance, and fostering long-term partnerships. - Bridge the gap be...
Aug. 2022 -Sep. 2024
RebelMouseAccount Manager
United States- Main point of contact for new and existing clients, responsible for conducting regular check-in meetings with clients to track progress in site builds and performance. - Proactively communicate with clients and team members to manage expectations to build and foster relationships with clients that lead to renewals and upsells. - Provide timely updates on project statuses, and perform daily ...
Oct. 2017 -Jul. 2022
PAPEL DIGITALChief Executive Manager
Colombia- Directed budgeting, operational optimization, and team management, ensuring financial efficiency and sustainable growth. - Led customer success initiatives, streamlining administrative processes to enhance client satisfaction and retention. - Spearheaded digital content strategy, media planning, and budget execution, driving engagement and ROI for clients. - Strengthened client relationship...