Years of experience: 18
Customer ServiceCustomer Success ManagerChief Customer Officer (CCO)Case ManagerClient Relations SpecialistCustomer Care Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Juan's Career Path
Dec. 2021 -Present
NextonSr. Customer Operations Manager
Buenos AiresI lead the Customer Operations and Customer Support teams, driving strategy and execution to turn operations into a revenue enabler. I focus on accelerating hiring processes, reducing friction, and improving client experience — from candidate submission to the offer stage. I own budgeting, capacity planning, and operational forecasting to ensure we scale efficiently while meeting business tar...
Jun. 2019 -Dec. 2021
WeWorkSenior Manager Business Operations
Buenos Aires, ArgentinaLed cross-functional operations in a dynamic, service-oriented environment, integrating sales, community engagement, and building management to maximize customer satisfaction and business growth. Key responsibilities and achievements: • Managed vendor and landlord relationships, ensuring smooth day-to-day operations and contract compliance. • Oversaw all building operations, driving high stan...
Jun. 2019 -Dec. 2021
WeWorkBuilding Manager (Operations Manager)
Buenos Aires, ArgentinaLed cross-functional operations in a dynamic, service-oriented environment, integrating sales, community engagement, and building management to maximize customer satisfaction and business growth. Key responsibilities and achievements: • Managed vendor and landlord relationships, ensuring smooth day-to-day operations and contract compliance. • Oversaw all building operations, driving high stan...