Years of experience: 16

Call Center TrainerCMOHelp Desk SupportCustomer Success ManagerChief Customer Officer (CCO)CSO

Trusted by top professionals

Trust Score

Exceptionally trusted; proven professional excellence.

90%
Liz's Career Path
Project ManagerJan. 2020 -
Present
NGOProject Manager
KenyaExecutive Assistant | Project Coordinator 10+ yrs experience across nonprofit, corporate & hospitality sectors. Trained in Agile workflows, remote team ops, and people-centered HR systems. Open to full-time remote roles in HR, ops, or EA—
Night AuditorNov. 2016 -
Apr. 2020
Tribe Hotel NairobiNight Auditor
Oversaw night operations and international guest support, achieving a 15% rise in guest satisfaction scores. Managed team scheduling and guest relations across global platforms. Automated audit reporting processes, saving 25% administrative time.
Operations Lead consultantJan. 2013 -
Oct. 2016
Organo Gold InternationalOperations Lead consultant
KenyaDesigned and implemented hybrid training programs for customer service agents, reducing response wait times by 50%. Scaled business operations from zero to KES 25 million over three years through strategic partnerships and system improvements.

Liz's Posts

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    About myself

    With over a decade of experience, I've excelled in project management and executive support across industries like EdTech, SaaS, and gaming. I have a proven track record in operations, stakeholder engagement, and growth, achieving significant results such as a 50% reduction in CAC.

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    Job Description

    I seek a remote role in project management or executive support to leverage my skills in streamlining processes and enhancing operations. My aim is to assist leadership in reaching strategic objectives and driving organizational success.

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    How to contact

No responses yet
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    How I can help you

    I streamline operations for founders and executives, managing day-to-day tasks to enhance focus on growth. From calendar management to project delivery and stakeholder coordination, I ensure clarity and momentum. My proactive approach reduces your workload, bringing structure to complex environments.

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    People I am looking for

    Ideal clients are founders, executives, and dynamic teams needing operational support to focus on strategic growth. I work with startups, NGOs, and mission-driven firms, offering clarity and accountability. Best suited for leaders preferring holistic support over task-based assistance.

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    Experience & Cases

    Achievements include operational efficiency boosts for executives, people operations systems setup during growth, and trusted partnership with leaders to prioritize strategy. Previous clients: Ambatana Group, Empower Hope Kenya, Tribe Hotel, Organo Gold, Mercy Medical Center.

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    How to contact

No responses yet
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    How I can help you

    Offering strategic support in operations, calendar and project management for founders and leaders. Ensuring high-level administrative assistance with attention to detail and discretion. Highly solutions-oriented.

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    People I am looking for

    Seeking partnerships with founders and senior executives in professional, impact-driven sectors. Offering strategic support, operations coordination, and reliable assistance to facilitate growth and success.

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    Experience & Cases

    Achievements include enhancing efficiency and organization for founders and executives. Managed priorities and communication for Empower Hope, Tribe Hotel, and Mercy Medical with discretion and strong execution.

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    How to contact

No responses yet
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