Years of experience: 13

Case ManagerLive ChatCustomer Care SpecialistCustomer ServiceHelp Desk SupportChief Customer Officer (CCO)

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Aji's Career Path
Customer Experience ManagerDec. 2022 -
Present
HRnetGroupCustomer Experience Manager
Jakarta, Indonesia- Create flow process and SOP - Conduct survey for new product preparation - Onboard and manage clients - Manage social media content - Set up guideline and knowledge base
Customer Experience ManagerDec. 2022 -
Present
EaseCustomer Experience Manager
Jakarta, Indonesia- Set up chat bots flow for the automated support<br>- Create user journey<br>- Onboard clients and candidates
Customer Service ManagerMay. 2020 -
Nov. 2022
OKHOMECustomer Service Manager
Indonesia- Automate the Customer Service and Partner Support flow - Work closely with the Product Team to map the customer journey - Setup QA system for maintain and improve customer service quality - Build customer success team to improve the conversion and retention rate - Setup helpdesk for Customer Service for analytical and reporting purpose - Setup DSAT and CES to enhance the customer experience...