Years of experience: 30

Startup FounderMarketing DirectorMarketingC-level ExecutiveCustomer ServiceCMO

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Michelle's Career Path
FounderJan. 2024 -
Present
Square M SolutionsFounder
Melbourne, Victoria, AustraliaI help businesses grow by aligning their sales, marketing and customer retention strategies.
Head Of Marketing, Communication ServicesOct. 2019 -
Dec. 2023
ComputershareHead Of Marketing, Communication Services
Melbourne, AustraliaSUMMARY Computershare is a FinTech organisation with $2.5b revenue and 15,000 employees globally who provide software & managed services for Share Registries. Achievements: BRAND: Developed brand promise and identity for the Communication Services division, ensuring that visual representation and messaging was consistent across the global business and within the overarching brand guidelines o...
Customer Experience and Strategic Planning LeadJun. 2014 -
Oct. 2019
Fujitsu Australia LimitedCustomer Experience and Strategic Planning Lead
Fujitsu is a Global managed IT Services supplier with $1bn revenue & 5,000 staff in Oceania region. •Manage and refresh the Customer Experience Program, driving customer centricity. •Strategy development for the Oceania region as part of an agile team, alongside a Tier 1 Consulting firm.- Led the Customer Centricity workstream involving Customer Journey Mapping, Channels and Alliances, maximi...

Michelle's Posts

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    How I can help you

    • Diagnose growth issues in B2B services • Align sales, marketing, and customer messaging • Convert leads more effectively • Bring focus and consistent revenue • Expertise from leading revenue teams, not just advising • Swift, targeted actions for revenue impact

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    People I am looking for

    • Owner-led B2B services • Tech, IT, professional services • 20–200 employees • Beyond startup, pre-scale phase

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    Experience & Cases

    • Led teams driving $100M+ revenue • Improved customer lifecycle focus • Ran programs revealing growth blockers • Boosted customer satisfaction • Enhanced messaging and retention strategies

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    How to contact

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