Years of experience: 10

Call CenterCustomer Support RepresentativeSupport SpecialistITTechnical Support AgentCustomer Service

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Adrian's Career Path
Customer Support SpecialistNov. 2024 -
Present
Lean TechCustomer Support Specialist
Florida, United States- Proficient in delivering technical support across diverse channels using tools such as Zoho Assist, SQL Management Studio, Microsoft Active Directory, FileZilla (FTP/SFTP), and Windows Server Terminal Services Manager. Experienced in creating internal documentation and client-facing wikis to support ongoing operations. - Successfully reduced the open ticket queue by 50% and significantly im...
Technical Support Specialist & Admin AssistantOct. 2023 -
Sep. 2024
Virtual EmilyTechnical Support Specialist & Admin Assistant
Colombia- Proficient in troubleshooting and advising customers. Recognized for fostering client and lead success, served as a trusted advisor using diverse tools like Zoho CRM, Zendesk, Revenera Flexera, and ClickUp. -Skilled in delivering technical support across diverse channels for major DoD customers, including BAE, Lockheed Martin, and Northrop Grumman, ensuring confidentiality, technical, and n...
Logistics CoordinatorMar. 2021 -
Oct. 2023
Lean Staffing SolutionsLogistics Coordinator
Barranquilla, Atlántico, Colombia- Coordinated pickup, transit, and delivery of LTL shipmentswith carriers and handled document acquisition. Alsoresponsible for training all new colleagues inside thedepartment. - Managed the coordination of all required documents insidethe billing department. Reduced outstanding and currentbilling by over 80%. Also generated quantitative reports tomeet billing KPI.

Adrian's Posts

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    How I can help you

    • Ensure efficient database operations • Provide remote assistance and setup • Generate insightful reports • Develop comprehensive wikis • Diagnose by reviewing customer status and asking the right questions

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    People I am looking for

    • Aerospace giants • B2B logistics firms • Large-scale corporations • Innovative tech companies

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    Experience & Cases

    • Assisted with initial software setups • Resolved account and license issues • Educated clients on software usage • Served small to medium businesses

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    How to contact

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