Years of experience: 17

Service Quality ManagerCustomer Retention SpecialistClient Relations SpecialistCustomer ServicePartnerEngagement Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Lawrence's Career Path
Executive Account Manager/ Business DevelopmentDec. 2023 -
Present
TwivaExecutive Account Manager/ Business Development
Nairobi County, Kenya➡️As an Executive Account Manager, I play a pivotal role in increasing the adoption of the company’s influencer marketing and social commerce services by developing and managing strategic accounts, growing client retention and renewals, expanding revenue, adoption, and market penetration. o Created and articulated compelling value propositions around Twiva’s services, expanding customer base ...
Operations LeadDec. 2021 -
Nov. 2023
Tactive ConsultingOperations Lead
The Werks Hatheru lane Nairobi➡️ I managed six staff and provided critical business insights to drive operations and deliver successful projects for diverse clients that included a wines and spirits manufacturer, a provider of technology and EPC solutions in Africa, a networking and telecommunications service provider among others. o Piloted process audits for a local distillery and a pharmaceutical retail outlet that pav...
Projects and Training LeadDec. 2021 -
Nov. 2023
Tactive ConsultingProjects and Training Lead
Nairobi County, Kenya➡️ I empowered a diverse clientele that included an ethical clothing manufacturer, an energy specialist, a flour miller, and a venture builder to transform their businesses through corporate restructuring, business training, and process audits. o Orchestrated successful reorganization of the social impact department of a jeweler by formalizing policies and automating product journey from orig...

Lawrence's Posts

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    How I can help you

    I help mid-sized companies drive revenue growth by designing and executing go-to-market strategies, building high-impact partnerships, and operationalizing sales and digital marketing initiatives.

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    People I am looking for

    Mid Sized Companies in Growth phase

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    Experience & Cases

    Grew and managed key strategic accounts, expanding the client base by 40% and achieving 90% retention within 6 months through value-driven client engagement. Oversaw delivery of a high-impact social commerce program for 200 businesses, activating a network of 700+ influencers.

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    How to contact

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