Years of experience: 21

PhilippinesComplaint Resolution SpecialistCustomer Care SpecialistClient Relations SpecialistHelp Desk SupportCustomer Service

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Eric's Career Path
Chargeback and Recoveries SpecialistJun. 2016 -
Present
ZaiChargeback and Recoveries Specialist
Ortigas, Mandaluyong City= Management of day to day Operations Risk and Fraud issues/queries = Responding to slack inquiries relating to Chargeback from customers and operations = In charge of chargeback cancellations, notifications and recoveries = De-escalates situations through the proposal of win-win solutions for both parties = Acting as an information source and assisting CSR's in resolving issues of the custom...
Manager - Merchant RelationsJun. 2013 -
Dec. 2015
LBC XManager - Merchant Relations
Ortigas, Mandaluyong City, Philippines= Managing and directing the daily activities of Merchants = Supervising, planning, and managing functions concerned to Site Development = Acting as an information source and assisting Merchants on resolving issues = Attending, following up and resolving Merchants complaints and questions = Communicating solutions, successes, and opportunities to Merchants = Practicing and ensuring compliance...
Customer Experience SpecialistSep. 2012 -
May. 2013
MultiplyCustomer Experience Specialist
Ortigas, Pasig City, Philippines= Handles verification of Credit Card payments to prevent fraudulent transactions = Processes payment reversal requests from buyers’ or merchants’ requests = Responds to Credit Card charge-back disputes = Generates weekly report for Credit Card transactions = Handles and resolves buyers’ and merchants’ inquiries via email and by de-escalating situations through proposal of win-win solutions t...

Eric's Posts

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    How I can help you

    Oversee daily operations in risk and fraud management, handling credit card chargebacks and cancellations. - Flexible in dynamic work environments - Team player with strong collaboration skills - Dependable in task completion

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    People I am looking for

    - Customer Service - Chargebacks - Collections

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    Experience & Cases

    - Assisted merchants in reducing financial losses - Represented chargeback cases effectively - Previous clients: Zai, LBCx, Multiply Ph

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    How to contact

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