Years of experience: 20

CopywritingCustomer ServiceSoft Skills TrainerExecutive CoachTutorCOO

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Marcelo's Career Path
Head of Group – LATAM E-commerce PlatformMay. 2025 -
Present
Samsung SDS Latin AmericaHead of Group – LATAM E-commerce Platform
São Paulo, São Paulo, BrasilLeading the development teams responsible for Samsung’s e-commerce platforms across Latin America. I manage the technological evolution and delivery of regional digital commerce solutions, ensuring scalability, performance, and alignment with business needs. My focus is on structuring high-performing agile teams, overseeing the implementation and optimization of platform features, and fosteri...
E-commerce Executive ManagerJan. 2024 -
May. 2025
Samsung SDS Latin AmericaE-commerce Executive Manager
São Paulo, São Paulo, BrasilSDSLA Executive Manager Lead development teams responsible for Samsung’s e-commerce platforms across Latin America. Drive the technological evolution of the digital channels, ensuring scalable, high-performance solutions aligned with regional business strategies. Manage distributed teams, agile methodologies, and system integration, operate across product, technology, and business areas. Lead...
Account DirectorSep. 2023 -
Dec. 2023
CorebizAccount Director
São Paulo, BrasilCX Focus on managing strategic key accounts in Customer Experience (CX) area. Served as the main liaison between client stakeholders and internal teams, aligning business objectives with technological and operational solutions delivered by the agency. Developed results-oriented that contributed to portfolio growth within existing accounts, reinforcing long-term partnerships and client trust.