Years of experience: 10
Customer Success ManagerCustomer ServiceProject ManagerIT
Trust Score
Exceptionally trusted; proven professional excellence.
Dulce's Career Path
Jul. 2023 -Present
HootsuiteImplementation Specialist
Mexico City, Mexico
Aug. 2021 -Jul. 2023
HootsuiteEnterprise Customer Support Advocate
Mexico City, MexicoDeveloped myself as Enterprise Support Advocate, collaborating with Success, Account Management and Onboarding teams as well as stakeholders to ensure retention, provided technical strategic consulting to enhance the platform's potential. Functioned as support pioneer of Sparkcentral, providing direct product feedback.
Mar. 2020 -Aug. 2021
HootsuiteSelf-Serve Customer Support Advocate
Mexico City Area, MexicoProvided written and spoken english and spanish support to global accounts. Functioned as self-serve advocate providing technical and billing assistance, developed as mentor to incoming waves, managed knowledge bases, good understanding of SaaS terminology.