Years of experience: 28

Project CoordinatorAssistantCustomer ServiceSolution IntegratorCustomer Success ManagerPostGraduate

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Heather's Career Path
Director, TechnologyJan. 2021 -
Present
DIRECTVDirector, Technology
United StatesManager to an amazing team of Technology Solutions Managers working with TSA Exit strategies and enhancing our DIRECTV products. Intake of all Enhancing projects with annual budget of $300M+, along with KTLO and Business supporting projects. Integrated AI at Solution Layer to create better requirements, help with test cases, reduce time in Discovery. STE for PI Planning for Agile planning for...
Technology Solutions Manager, PrincipalDec. 2016 -
Dec. 2020
DIRECTVTechnology Solutions Manager, Principal
DirecTV NOW * Own client relationship to drive roadmap view and requirements to delivery technical teams for launching new robust video platform and migration of customers to new secure authentication credential platform. * Created strategic roadmap for applications and systems based on long term direction of the business and technology and slashed estimated budgets while saving delivery time...
Team Manager, Principal - Product Development Manager- Program ManagerNov. 2013 -
Dec. 2016
AT&TTeam Manager, Principal - Product Development Manager- Program Manager
Lead Program Manager playing key role in reaching company goals through strong leadership of over 100 cross-functional employees in the execution of diverse projects, including technical implementations, process overhauls as well as personnel development and training. Ensure projects are delivered by deadline and within budgetary requirements through careful coordination, communication, sched...

Heather's Posts

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    How I can help you

    I oversee two key roles: managing a team of 9 tech solutions managers to ensure budget adherence and project efficiency, and serving as the Solutions Train Engineer, focusing on PI Planning readiness and budget management in a SAFe Agile setting.

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    People I am looking for

    - Manage IT projects and budgets - Lead SAFe Agile PI Planning - Optimize project intake processes - Collaborate across management levels

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    Experience & Cases

    - DIRECTV - AT&T - Sprint - Nextel - SinglePoint - Farmers New World Life Insurance - Safeco Life Insurance

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    - Managed $300MM budget for 150+ projects - Reduced discovery time by 15% - Increased PI readiness by 20% - Worked with diverse clients: small to large businesses, startups, VCs, hospitals

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    How to contact

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