About project or company

Join our team at Google App Developer Support, where you'll play a key role in managing developer escalations. As part of this dynamic team, you'll simplify complex issues, research with precision, and communicate effectively to ensure developer satisfaction.

Job Description

You'll handle escalations, simplifying complex issues into clear summaries via email, ticketing systems, and chat. Conduct detailed research, multitask efficiently, and make informed decisions. Master app store policies, exhibit developer empathy, and curate data for publishing.

Required skill set

• Native-level German communication • Strong computer skills • Excellent interpersonal skills • Team spirit • High school diploma • EU passport or Portuguese resident card • 1 year customer support experience • Good understanding of IT processes

Salary data and job offers

• Salary: €1593.17 with relocation, €1761.83 without • Health insurance • Free Portuguese lessons • Relocation package includes: - Administrative support - All-inclusive apartment - Flight reimbursement - Annual paid flight home

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About project or company

We are collaborating with a prestigious global brand to grow their Customer Support team in Portugal. This role offers a chance to work in a premium environment, focusing on delivering top-notch service to German-speaking customers.

Job Description

As a Customer Support Specialist, you will be the primary contact for German-speaking clients, ensuring a stellar experience. Engage with customers via phone, email, or chat, and maintain the brand's high standards. Collaborate with teams to enhance customer journeys.

Required skill set

Required Skills: - Native-level German - Proficient in English - Strong communication skills - Customer-oriented mindset - Experience in customer support or hospitality preferred - Willingness to relocate to Portugal

Salary data and job offers

Salary & Benefits: - Competitive salary package - Relocation support - Stable full-time position - Modern work environment - Work for a high-end, established international brand

How to contact