Years of experience: 11

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D. Prince Modeste's Career Path
Partners and Operations Team LeadMay. 2024 -
Present
Wave Mobile MoneyPartners and Operations Team Lead
Côte d'Ivoire - Senegal - Mali- Burkina Faso - Gambia- Ouganda - Sierra Leone
Bill Payment & Banking Products Team LeadMar. 2023 -
Apr. 2024
Wave Mobile MoneyBill Payment & Banking Products Team Lead
- Assist the support team with bill payments and other Integration products. - Management of payment routing. - Management of cases escalated operationally by the support teams. - Debugging, interpretation and analysis of errors related to payments. - Train Support Leads on integration products. - Responsible for reporting cases/complaints/breakdowns to partners/or our Engineers - Creation of...
Integration OpsMay. 2021 -
Mar. 2023
Wave Mobile MoneyIntegration Ops
Côte d'Ivoire, Senegal, Mali, Burkina, Gambie, Uganda- SMS routing management. - Management of payment routing. - Management of cases escalated operationally by the support teams. - Debugging, interpretation and analysis of errors related to payments. - Treatment of Telco invoices. - Train Support Leads on integration products. - Responsible for reporting cases / complaints / breakdowns to partners. - In charge of transactional reconciliations....

D. Prince Modeste's Posts

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    How I can help you

    Join a dynamic company leading the charge in payment, banking, and SMS solutions. Our mission is to deliver seamless and scalable transaction processing by aligning cross-functional teams and external partners.

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    People I am looking for

    Take charge of operations, ensuring partner satisfaction and KPI delivery. Lead cross-functional alignment to maintain robust transaction processing. Manage escalations, incidents, and reconciliations, leveraging data for continuous improvement.

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    Experience & Cases

    Required Skills: - Strong leadership and operational management - Experience in cross-functional team alignment - Data-driven decision-making - Problem-solving and incident management - Strategic planning and execution

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    Salary and Benefits: - Competitive salary based on experience - Comprehensive health benefits - Professional development opportunities - Flexible working arrangements - Performance-based bonuses

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    How to contact

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