Years of experience: 8
Typing SpecialistData EntryContent WriterCopywritingCustomer Care SpecialistChat Support
Trust Score
Exceptionally trusted; proven professional excellence.
Sausa's Career Path
Dec. 2025 -Present
AOneKnowledge Base Specialist
Feb. 2025 -Present
AOneSenior Customer Support & Knowledge Base Specialist
- Manage daily support operations for SEA clients and resolve escalated issues to maintain high customer satisfaction. - Assist with onboarding and client training to support successful SaaS product adoption. - Train and guide junior team members for consistent support delivery. - Work cross-functionally with Product, Engineering, Sales, and Marketing teams to address customer needs and commu...
Jul. 2023 -Feb. 2025
AOneCustomer Support Specialist
Jakarta, Indonesia- Identified the client's needs and help customers use specific features. - Analyze and investigate technical issue from clients. - Followed up with clients to ensure their technical issues are resolved. - Reporting bug's issue to Technical team via ClickUp. - Gather information and updating Knowledge Base.