Years of experience: 12

Product DevelopmentOperationsProject ManagerExpansionExecutive CoachCTO

Trust Score

Exceptionally trusted; proven professional excellence.

80%
William's Career Path
Head of Special Projects for GCC Region (ROME)Mar. 2025 -
Present
Tech MahindraHead of Special Projects for GCC Region (ROME)
Director IT OperationNov. 2019 -
Apr. 2025
Ooredoo GroupDirector IT Operation
Sultanate of Omanā–¶ļø Key Achievements: šŸ† Spearheaded operational / Service Excellence across all Ooredoo OpCos -Cross regional (GCC) operational strategy definitions for OSS and BSS landscape. šŸ† Reinvigorated operational governance with inter- continental wide technology synergies impacting customer experience and revenue collection for B2B, B2C and B2G with digital CRM / Online Rating solutions combined wit...
Head of Business Enterprise SolutionJan. 2016 -
Mar. 2018
Huawei TechnologiesHead of Business Enterprise Solution
Nigeriaā–¶ļø Key Achievements: šŸ† Spearheaded and managed BSS $25million mobile business transformation programme for Etisalat Nigeria (9Mobile) ā€“4th largest MVNO in Nigeria with a combined subscriber base of approximately 25 million. A transformation that demanded a total replacement of their legacy CRM and Billing System and complete re-engineering of key business processes impacting the operational ...

William's Posts

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    How I can help you

    ā€¢ Enhance customer experience ā€¢ Innovate product development ā€¢ Achieve operational excellence ā€¢ Integrate omni-channel solutions ā€¢ Boost e-commerce capabilities ā€¢ Strengthen partner management ā€¢ Develop growth strategies ā€¢ Improve business processes ā€¢ Proven quick turnaround in troubled ops ā€¢ Align projects with growth and systems

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    People I am looking for

    ā€¢ Seeking clients in Communication ā€¢ Open to Technology sector collaborations

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    Experience & Cases

    ā€¢ ITMS Transformation at Ooredoo Qatar ā€¢ Revitalized governance at Ooredoo Oman ā€¢ Delivered BSS/OSS transformation for Virgin Media UK ā€¢ Served Ooredoo Group, Virgin Media UK, Techmahindra

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    How to contact

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