Years of experience: 8
TranslatorCopywritingAssistantCustomer ServiceCall CenterSales & BizDev
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Exceptionally trusted; proven professional excellence.
Cristian's Career Path
Apr. 2025 -Present
TPSr Account Manager
Bogota, D.C., Capital District, ColombiaSenior Account Manager at Teleperformance, specializing in strategic management of key accounts and proactive development of client success programs. Proven ability to organize high-impact activities in contingency scenarios, ensuring operational resilience and client satisfaction. Expert in driving customer retention through the implementation of Customer Success initiatives beyond tradition...
Jan. 2024 -Present
TeleperformanceAccount Manager
Bogotá, Capital District, ColombiaAccount Manager at Teleperformance with a track record in managing key accounts and optimizing outsourcing services for clients. Key skills include effective leadership, strategic communication, data analysis for continuous improvement, and the ability to manage teams in an environment with over +450 employees. Results-oriented with a strong history of enhancing client-provider relationships ...
Jan. 2022 -Jan. 2024
TeleperformanceOperations Manager
Bogotá, Capital District, ColombiaHC management of up to 150 people. Extensive experience and expertise in the BPO industry have been leveraged to excel in driving client success and forging strong business relationships. As an Operations Manager, a focus on understanding client needs, developing tailored solutions, and delivering on commitments is maintained. Assertive communication techniques are utilized to effectively res...