Years of experience: 16

Tech SupportConsultingTechnical Support AgentCall CenterCustomer Success ManagerBusiness Development Manager

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Carlos's Career Path
Custoomer Success ManagerNov. 2024 -
Apr. 2026
ShrimplCustoomer Success Manager
Mexico, HermosilloAt Shrimpl, I partner with shrimp producers across the Americas, primarily in Mexico, to drive data-informed decision-making through an aquaculture management platform. I own the full customer lifecycle, from consultative sales to implementation and ongoing account management, ensuring adoption and long-term value. I work directly with farm managers and technical teams to tailor the platform...
Account ManagerSep. 2018 -
Sep. 2024
i.farmAccount Manager
United States, RichlandAt i.farm, I led customer acquisition and implementation efforts across the U.S. and Mexico, selling and onboarding 40+ new accounts from the ground up. I managed ongoing client relationships, ensuring strong product adoption while translating customer needs into actionable feature requests. I trained and implemented the platform for 500+ field employees and payroll managers, aligning the so...
Ventas B2BAug. 2017 -
Sep. 2018
HidrogemVentas B2B
At Hidrogem, I drove B2B growth for an on-site water purification service targeting restaurants, owning the full sales cycle from cold prospecting to deal closure and service launch. I consistently engaged new prospects, navigated organizations to reach decision-makers, and positioned the service based on operational and cost benefits. Additionally, I executed marketing initiatives across v...

Carlos's Posts

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    About myself

    Proven expertise in customer success, implementation, and sales for B2B SaaS. Successfully onboarded 40+ accounts in the U.S. and Mexico, driving long-term adoption and mitigating significant risks. Generated substantial revenue through innovative service creation and strategic account management.

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    Job Description

    Seeking a dynamic role in B2B SaaS to impact the entire customer lifecycle. Passionate about bridging product gaps and driving success in evolving industries. Prefer hands-on roles with ownership, focusing on execution and problem-solving alongside small teams or founders.

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    How to contact

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    How I can help you

    I address customer-facing and operational execution gaps to boost growth and retention. By refining sales processes and aligning product value with real needs, I enhance onboarding and ensure usability. I also improve customer success by managing accounts and tracking key metrics for lasting client relationships.

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    People I am looking for

    I begin with a diagnostic to identify gaps, aligning objectives with clients. I map current workflows, propose improvements, and implement solutions. By engaging stakeholders and configuring tools, I ensure adoption. Finally, I establish tracking and feedback systems for continuous improvement.

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    Experience & Cases

    I seek B2B clients in service, and software industries. Ideal partners are SaaS or operations-heavy businesses needing help to bridge product and execution gaps. I work best with founders or small teams needing hands-on support.

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    In SaaS environments I've closed gaps between product capabilities and real-world use, enhanced adoption through redesigned processes. In services, I formalized operations and expanded client bases.

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    How to contact

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