Years of experience: 20
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William's Career Path
Feb. 2020 -Sep. 2025
Chubb Malaysia Insurance BerhadAPAC, Malaysia Head of Motor Claims
Malaysia, Kuala LumpurLead and oversee regional auto claims operations across Malaysia, Indonesia, and Thailand, with a focus on efficiency, automation, and customer satisfaction in alignment with Chubb’s APAC strategy. • Directed end-to-end claims governance and service delivery across multiple markets, driving consistency, compliance, and operational excellence. • Reduced claims turnaround time to achieve the fa...
Feb. 2018 -Jan. 2020
AmGeneral Insurance BerhadHead of Supply Chain Management
Led strategic supplier management and claims supply chain optimization to strengthen financial performance and service quality across the organization. • Managed end-to-end supplier lifecycle, including RFPs, tenders, and contract negotiations to ensure cost-effective and high-quality service. • Reengineered supply chain frameworks to accelerate claims resolution and boost customer satisfacti...
Jul. 2017 -Nov. 2017
Uber Singapore Pte. Ltd.APAC Head of claims
Oversaw regional claims operations for Uber’s Asia-Pacific markets, building governance frameworks and driving operational efficiency in partnership with insurers and TPAs. • Established comprehensive claims reporting and analytics systems for multiple APAC markets. • Oversaw insurer and TPA relationships to ensure adherence to SLAs and quality service delivery. • Partnered with product, risk...