Years of experience: 14
Call CenterTranslatorHRLanguage SpecialistBilingual Communications SpecialistLecturer
Trust Score
Exceptionally trusted; proven professional excellence.
Marla's Career Path
Jun. 2019 -Present
HOLTHead of Guest Experience and Director of Operations
HOLT, Guest Experience Manager June 2019 - Present Team Management: *Managed a multicultural team of 7 guest experience agents across various time zones. *Tracked KPIs, productivity levels, and schedules; approved vacations and assigned/delegated projects within the team. *Conducted mid-year and end-of-year reviews, assessed the need for Performance Improvement Plans (PIPs), designed and supe...
Oct. 2018 -Jun. 2019
PreplySpanish Tutor
1. Virtual Language Instruction: Deliver online language lessons tailored for both children and adults. Develop structured lesson plans for effective virtual teaching. 2. Custom Content Development: Generate personalized materials for each session, ensuring relevance and engagement. Design customized study plans to meet the unique needs of individual students. 3. Individualized Progress Track...
Oct. 2018 -Jun. 2019
italkiSpanish Tutor
1. Online Language Instruction: Conduct virtual language lessons for diverse age groups, encompassing both children and adults. Develop lesson plans tailored to individual needs and learning styles. 2. Customized Content Creation: Craft personalized materials for each session, ensuring relevance and engagement. Design and implement customized study plans aligned with students' goals. 3. Progr...