Years of experience: 13

Call CenterCustomer Support RepresentativeSupport SpecialistAppointment SetterCall Center SupervisorCall Center Trainer

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Savannah's Career Path
Platforms Operations LeadApr. 2024 -
Oct. 2024
SongtradrPlatforms Operations Lead
The Platform Operations Lead position oversees the consolidation of our support platform across various brands and products. I'll work closely with internal and external teams to ensure a smooth transition for both internal and external users. I also manage internal documentation and implement automation using chatbots and AI technologies to enhance support efficiency. Platform Consolidation:...
Senior Manager, Customer SuccessApr. 2022 -
May. 2024
PretzelAux, Inc.Senior Manager, Customer Success
Brand of Songtradr.
Senior Manager, Customer SuccessApr. 2022 -
May. 2024
TunefindSenior Manager, Customer Success
United StatesBrand of Songtradr.

Savannah's Posts

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    How I can help you

    Enhance customer service by refining FAQs and reducing support tickets through data-driven macros. Identify product issues, optimize CRM, and collaborate on UX. Deliver leadership KPIs and establish fraud prevention strategies.

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    People I am looking for

    - Long-term and stable opportunities - Companies prioritizing customer experience - Organizations seeking CRM and help center innovations

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    Experience & Cases

    - 70% ticket reduction via CRM optimization - Integrated 5 brands into a unified support system - Developed fraud prevention processes - Clients: Songtradr, Bandcamp, Pretzel, Tunefind

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    How to contact

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