Years of experience: 28

Customer Care SpecialistBusiness OwnerBusiness AnalystCustomer ServiceConsultingFinance

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Johanna's Career Path
Business ConsultantJan. 2025 -
Present
JAN-PRO Franchise DevelopmentBusiness Consultant
General ManagerJan. 2020 -
Present
Sky Zone PhiladelphiaGeneral Manager
Monitor Daily Operations- Marketing, Inventory, Supplies, Vendor requirements, Schedules. Maintain Facility providing a safe and functional operating environment. Retaining Overall responsibility for facility and staff. Daily Deposits, End of Day reports. Hiring and HR documentation as well as training of staff. Customer Relations for escalated issues and issues that occur while in the park. ...
Change Management Analyst 3Jul. 2016 -
Dec. 2019
ComcastChange Management Analyst 3
Assess Change tickets for conflicts and approvals. Notify stakeholders of major and service affecting changes. Coordinate/host stakeholder calls for data center and facility work. Assist team with migration to one ticketing system, IOP. Report and test defects for ticketing systems. Manage daily tasks and projects. Support On-Call for off-hour emergency work.

Johanna's Posts

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    About myself

    Expert in franchise growth with adeptness in management strategies. Proficient in customer service excellence, ensuring high retention rates and effective follow-ups to enhance client satisfaction.

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    Job Description

    Seeking part-time roles with adaptable hours to further hone my skills while contributing to the success of diverse businesses. Open to opportunities that allow for professional growth and collaboration.

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    How to contact

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    How I can help you

    Addressing key challenges: boost morale, enhance customer service, drive motivation, and improve retention. We begin with comprehensive employee reviews and interviews to understand current operations and identify improvement areas.

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    People I am looking for

    - Seeking clients in entertainment and cleaning sectors - Interested in partnering with brands like SkyZone, Jan-Pro - Open to new opportunities in diverse industries

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    Experience & Cases

    - Managed daily business operations effectively - Experience with diverse client portfolios - Ready to explore new opportunities for growth

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    How to contact

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