Years of experience: 24
Life Science & Health CareMedia & TelecommunicationsConsumer IndustryInvestment ManagementCustomer ResearcherEngagement Manager
Trusted by top professionals
Trust Score
Exceptionally trusted; proven professional excellence.
Jason's Career Path
Feb. 2018 -Present
QUOINEHead of Customer Service
Manila, PhilippinesQuoine is cryptocurrency exchange, we facilitate transactions for our clients, allowing them to deposit, trade, grow and withdraw their assets I manage a large group of Customer Champions across 2 sites, Ho Chi Minh City in Vietnam and Manila in The Philippines. My role as Head of Customer Support is to push industry leading results in our Customer Service metrics. I drove the growth of the t...
Nov. 2014 -Jul. 2016
SHORE Solutions Inc.Regional Director of Operations
Bonifacio Global City, Manila, PhilippinesMarch 2015 – July 2016 Operations Director for Australia and North American Accounts Shore Solutions/Acquire BPO – Manila Philippines • Asia Pacific and North American Leader • 24/7 campaign management • Multiple site Management • 13 Clients with 20+ Lines of Business over multiple sites • Performance Analysis and setting clear goals and objectives • Driving Client KPIs • Promoting Growth and...
Feb. 2008 -Oct. 2014
Rainmaker Asia – Manila PhilippinesDirector of Contact Centre Operations
Manila, Philippines• Australia, New Zealand and North America • Client and Vendor Management • Strategic launch of Outsourced partnership • Multiple Lines of Business • Inbound Calls – product orders, payment processing, delivery information, complaint resolution, upselling and cross selling • Outbound Sales – add on offers, cross selling, upselling, new customer acquisition and previous customer re-activations...