Years of experience: 16
ConsultingComplaint Resolution SpecialistEducationCivil AviationLive ChatData Entry Associate
Trust Score
Exceptionally trusted; proven professional excellence.
Kevin's Career Path
Oct. 2022 -Present
ScootProduct Owner
SingaporeArchitected a channel-agnostic strategy for Scoot’s flight booking engine (web/mobile), streamlining user journeys and elevating CSAT by 5 ppt within 12 months. Led Self-Service Web Check-In Initiatives: Spearheaded the development and implementation of self-service web check-in, resulting in over a 28% increase in penetration rates. This initiative significantly reduced passenger reliance on...
Oct. 2021 -Sep. 2022
Jetstar AirwaysWeb Developer
SingaporeCollaborated with Dynamic Scrum Team: Worked closely with a dynamic Scrum team to maintain and implement enhancement features for the Jetstar website, ensuring seamless user experiences and operational efficiency. Enhanced Booking Features: Spearheaded the development and enhancement of booking features on the Jetstar website, leveraging the Navitaire dotRez Web framework within a C# environm...
Feb. 2018 -Sep. 2021
Jetstar AirwaysSafety Manager
SingaporeOversaw Quality Management Systems: Managed Quality Management Systems with a strong focus on Aviation Risk Management, ensuring the highest safety standards. Led Extensive Audits and Risk Management Projects: Conducted over 30 audits, including first and second-party assessments, and managed more than 30 risk management projects. Developed Asynchronous Risk Assessment Model: Created an innov...