Years of experience: 7

OperationsInstagramLinkedInTikTokData Entry AssociateTyping Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Afia's Career Path
Head of OperationsJul. 2024 -
Present
ThestudioHead of Operations
United States
Operations and Product Strategy LeadJul. 2023 -
Jul. 2024
ItsPoyntOperations and Product Strategy Lead
Accra, Greater Accra Region, GhanaReengineered internal workflows that improved product launch speed by 60%, directly boosting revenue realization timelines. Aligned support and product operations to reduce customer churn by 15% and improve contract renewal rates. Automated 80% of customer support tracking and reporting, leading to improved team productivity and data insights.
Operations Strategy LeadJul. 2021 -
Nov. 2023
ZuberiOperations Strategy Lead
GhanaLed cross-departmental operations strategy, enabling a 27% boost in active users through more efficient onboarding and service flows. Reduced weekly operations review time by 50% by building analytics dashboards to support business decisions. Improved delivery timelines and reduced bottlenecks, increasing service reliability and retention rates.

Afia's Posts

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    About

    Expertise in optimizing HubSpot CRM setup, automating workflows, and crafting insightful Power BI dashboards. Achievements include boosting sales speed by 60%, reducing churn by 15%, and cutting manual reporting by 80%.

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    Cases & Experiences

    1. Transformed global operations, improving execution speed by 50% and reducing escalations by 30%. 2. Enhanced SaaS revenue operations, increasing lead response by 60% and reducing churn by 15%. 3. Centralized data with Power BI, cutting manual reporting by 80%.

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    Work Order

    We assist in optimizing sales and operations efficiency. Tasks include setting up HubSpot, building pipelines, automating follow-ups, and creating real-time dashboards. We enhance CRM adoption, streamline workflows, and ensure data-driven decisions for growth.

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    How to contact

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    About myself

    As an operations transformation leader, I excel in automation and data analytics. I've achieved up to 60% faster execution, 30% fewer escalations, and 40% better SLAs. Implemented CRM and dashboards enhanced lead times, reduced churn, and boosted productivity.

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    Job Description

    Seeking a role to drive real impact by closing execution gaps and enhancing systems. I thrive in data-driven, transparent environments that support growth and change. I aim to implement solutions that increase efficiency, revenue, and visibility, fostering long-term success.

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    How to contact

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