Years of experience: 12
Customer Retention SpecialistCustomer Care SpecialistLive ChatChat SupportClient Relations SpecialistCustomer Success Manager
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Yecselin's Career Path
Sep. 2025 -Present
CheafHead of People
Área metropolitana de Ciudad de México
Dec. 2019 -Sep. 2025
KoviHuman Resources Senior Manager
Ciudad de México y alrededores, México- Create and develop the HR department ensuring integration of HR priorities into business plans. - Evaluate and implement appropriate strategies to impact the business and their team (performance reviews -biannual-, teams 1:1s follow ups, NPS, eNPS and Principals monthly measurement). - Lead and manage the recruiting (operative, administrative and lead positions) and hiring process (end to e...
Aug. 2019 -Dec. 2019
ListoproCustomer Success Manager - Recruiter
Ciudad de México y alrededores, México- 360 recruitment coordinator leading direct communication with assigned accounts. - Position and job description capturing to create the hunting strategy, profiles filters and specific requirements during the process. - Supervise the recruitment and operations team for the assigned accounts. Follow up and delivery during the entire process.