Years of experience: 8

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Anantharaman's Career Path
Project ManagerSep. 2024 -
Feb. 2025
CloudExperts Global Inc.,Project Manager
Canada, Montréal• Supported end-to-end delivery of multiple cross-functional digital and IT projects, ensuring alignment to scope, timelines, and stakeholder expectations • Coordinated developers, designers, content teams, and business stakeholders to maintain delivery momentum • Managed project plans, schedules, Jira boards, and status trackers, improving delivery timelines by 30% • Facilitated Agile ceremo...
Queue LeadMar. 2020 -
Nov. 2023
MovateQueue Lead
India, Chennai• Monitored real-time queues, workloads, and SLA performance for enterprise support operations • Analyzed volume trends, capacity, and performance metrics to optimize staffing and queue efficiency • Proactively identified SLA risks and implemented corrective actions to maintain service levels • Partnered with operations leaders, team leads, and support teams to balance workload and priorities...
Operations Team LeadApr. 2018 -
Mar. 2020
CSS CorpOperations Team Lead
India, Chennai• Led and managed 15–20 member teams supporting enterprise and customer-facing operations • Oversaw daily operations, workload planning, escalations, and SLA/KPI adherence • Improved SLA compliance from 82% to 96%, increased CSAT by 15% and NPS by 12% • Conducted performance reviews, coaching, and training to improve productivity and quality outcomes • Acted as the escalation point for high-i...

Anantharaman's Posts

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    How I can help you

    I enhance business operations by resolving technical and service issues, optimizing workflows, and ensuring SLAs and quality metrics are met. I manage escalations, analyze data for bottlenecks, and implement improvements to boost efficiency and decision-making.

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    People I am looking for

    • Experienced in IT operations and support • 9+ years in enterprise environments • Focus on root-cause analysis • Proven SLA and service quality improvement • Effective cross-functional communication • Data-driven decision-making • Reliable and outcome-focused

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    Experience & Cases

    • Startups and growing companies • Businesses valuing efficiency and quality • Teams preferring clear communication • Customers seeking long-term collaboration • Organizations needing IT and service support

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    How to contact

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    About myself

    With over 9 years in enterprise technical support and operations leadership, I excel in customer-focused delivery. My proven track record includes meeting SLAs, driving customer satisfaction, and leading high-performing teams, with a strong foundation in IT Project Management and Business Analytics.

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    Job Description

    Seeking a role to leverage my expertise in operations and technical support for impactful business outcomes. I thrive in growth-oriented settings that promote ownership, collaboration, and data-driven strategies.

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    How to contact

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