Years of experience: 12

TechnologyOperationsFigmaInsuranceStrategic managementAgroTech

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Lerato's Career Path
Founder, DirectorJul. 2025 -
Present
Kopana Holdings (Pty) LtdFounder, Director
South Africa, JohannesburgKopana Holdings (Pty) Ltd is an Investments Holding Company based in South Africa primarily focused on real estate, agriculture and professional services investments. My current primary responsibilities include structuring the investment base, partnerships and general operations of the holdings company.
CX Design ManagerJan. 2024 -
Jul. 2025
MultiChoice GroupCX Design Manager
South Africa, JohannesburgHybrid role at MultiChoice Africa Holdings (MAH) responsible for: (1) Leading the Africa design team in building a CX Design capability with aims of uncovering business opportunities from concept to implementation; (2) Overseeing the alignment of customer journeys with the CX & Care experience digital-first strategy and goals; (3) Guiding African teams to resolve inconsistencies and enhance s...
Strategy & Planning ManagerMay. 2022 -
Dec. 2023
Road Accident FundStrategy & Planning Manager
South AfricaOn-site role at the Road Accident Fund reporting to the Senior Manager: Strategy and Reporting, supporting Office of the Chief Strategy and Transformation Officer. Responsible for the development of the organisational strategy and execution of operational planning where my postgraduate degree informs alignment to organisational strategic objectives. Oversee the development, measurement and ex...

Lerato's Posts

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    How I can help you

    I enhance customer journeys by creating and analyzing digital and in-store interactions. Through research, interviews, and insights, I redefine experiences, offering detailed steps for implementation to ensure exceptional service for all customer types.

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    People I am looking for

    Target Clients: - small to medium businesses, start-ups and tech founders

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    Experience & Cases

    Previous Successes: - (1) MultiChoice, Africa: Improved payment systems, optimised USSD, mapped processes; (2) Sanlam, South Africa: Mapped journeys, conducted interviews; (3) Road Accident Fund, South Africa: Designed CX function, integrated service models

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    How to contact

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