Years of experience: 12

Complaint Resolution SpecialistService Quality ManagerCustomer Retention SpecialistCustomer Care SpecialistChat SupportClient Relations Specialist

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Joseph's Career Path
Integration and Automation ConsultantApr. 2023 -
Present
Auryalis.OneIntegration and Automation Consultant
United States, San DiegoThis is my own little company where we make ourselves available in very flexible times and schedules, to help companies with projects and other initiatives they have going, but come upon the need to add additional skillsets to the team.
Operations Support Team LeadFeb. 2018 -
Jan. 2020
NAUTICUS Cryptocurrency ExchangeOperations Support Team Lead
Melbourne, Victoria, AustraliaMajor Responsibilities; I was managing blockchain, cryptocurrencies, transactions, and escalation calls while coordinating communications with all stakeholders during service outages on trading platforms. I have administered Service Desk and offered incident management assistance to customers in analyzing complex issues as well as configured ZOHO service desk for project including initial tro...
Release & Process CoordinatorApr. 2015 -
Nov. 2017
Interoute Communications LimitedRelease & Process Coordinator
Prague, CzechiaI have overseen Release Management by steering ITIL Change, Incident, Escalation, and Problem Management processes for new projects and services being released into the organization. Key Deliverables; • I have ensured all required Operations support processes for new products and services were ready during the handover. • I have ensured operation support teams received required tools and trai...

Joseph's Posts

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    How I can help you

    I dive into your team's actual workflow, not just what's on paper. I pinpoint inefficiencies, streamline processes, and enhance operations. This hands-on approach ensures clarity, structure, and seamless functionality without jargon or lengthy reports.

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    People I am looking for

    Seeking partnerships with support teams, small businesses, and agile tech environments. Perfect for those ready to refine workflows and boost efficiency.

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    Experience & Cases

    Achievements include transforming chaotic workflows into streamlined operations. Worked with small businesses and startups to eliminate inefficiencies and enhance productivity.

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    How to contact

No responses yet
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    How I can help you

    I enhance business processes by identifying inefficiencies and recommending improvements. Engaging with senior managers, I pinpoint operational pain points and craft streamlined workflows, always starting with thorough information gathering.

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    People I am looking for

    I'm looking to team up with anyone from startup founders to small to medium businesses, who need to add a skill set or 2 and some capable hands to get in there and help you get things done. Flexible for short or long term work, happy to be used wherever I can do the most good!

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    Experience & Cases

    I've worked for everything from ISP to a Law Firm, to hosting services providers, and always found myself right in the middle of efforts to either review and improve processes, add tools for the service desk, work with integration teams and so on. I love to help get things done!

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    How to contact

No responses yet
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    How I can help you

    Efficiently organize projects, bridging gaps and ensuring key stakeholders remain informed. Expert in gathering and summarizing data, aligning progress with goals, and crafting concise status reports.

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    People I am looking for

    Seeking collaborations with small businesses and startups. Support project managers by enhancing workflow efficiency and project smoothness.

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    Experience & Cases

    Proven track record in product/service launches. Trusted by clients for organizational expertise. Ideal for projects needing effective coordination and progress tracking.

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    How to contact

No responses yet
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